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Questions answers

Faq

Please feel free to contact us. Our team is always at your serviceinfo@house-de-la-science.com。We will get back to you as soon as possible.

Every project isdistinctive-Yes. The shape, color and size of different materials may be slightly different, so they are different from the photos in our product introduction.

Our product information is for reference only and we do not take any responsibility. The features, indications and usage cited are from books or websites.

In the absence of any errors or omissions, the trademarks and words quoted shall be the property of their respective owners.

According to our product policy, if we delay or mistakenly order, you will get a full refund without further delay or procedure. Just send an email to info@house-de-la-science.com。

answer:Our website is 100% secure, in line with European transaction security standards, just like any e-commerce website.

The site you visit is located on the HTTPS server (the small green padlock on the left side of the URL on this page reminds you).

Most websites only protect their shopping carts and anything related to order settlement. On this site, all pages are secure and cannot be hacked or targeted by malware.

Next, we took advantage of the services of trust, the world's leading website protection company,Standby every secondAll data transmitted through this site.

Finally, about rules, we usePayPalandstripeThis is the reference of Internet transaction security.

In short, the order timeHome of Science100% safe and reliable.

answer:It's normal. Your products come from different places. In order to avoid your high expectations, we hope to send your order to you as soon as one or more products are ready.

As a result, you will receive orders from multiple packages (which will make it fun to find new packages in your mailbox for several days)

answer:Yes, it's normal. The delivery time is 2 to 7 weeks.

On average, we observed delays of between two and four weeks, but sometimes longer.

We work directly with manufacturers, which enables us to provide you with the best price.

If you do not receive your goods within 7 weeks, our supplier will inform us and we will refund the amount of your order.

Nevertheless, please contact us by emailinfo@maison-de-la-science.com Tell us your name and order number.

answer:Yes, within 2 weeks after delivery. But please contact us before any return info@house-de-la-science.com